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What Support Do I Get When I Take Your Online Courses?

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Some people can worry that studying online means they’ll be left by themselves to struggle on through their course. This couldn’t be further from the truth. We have a great support network that each and every trainee is welcomed into.

Course Advisor

You will be allocated a course advisor at the point on enrolment and they will be with you through the whole process, until you graduate.

Their role has many supporting functions for our trainees:

  • They’ll keep in regular contact with you, letting you know when new materials go live online
  • They will also be the one giving you course assignments. They’ll get in touch when assignments are live, making sure you have all the materials you need to successfully complete the assignment, and also making sure you’re clear about submitting your assignment and the deadlines
  • When you’re done with your assignment, you submit it to your course advisor
  • They are available via email or phone to discuss any questions or queries you have about the course – we highly recommend getting in touch with them as soon as you feel you might have a problem. The sooner you reach out, the sooner they can help you find a solution. They have stacks of information at their fingertips but if they don’t know the answer, they’ll know how to get it for you
  • They check your activity every week to make sure that you’re keeping up with coursework. If they find that you’re not, they’ll contact you via phone or email to discuss the reasons why and help to get you back on track.

Lecturers

Our courses are delivered by industry experts. All their experience is brought straight into your own home so you can learn from them directly, but at a time to suit you.

While most of our course content is delivered via videos (to offer you this learning flexibility), some of our programmes offer trainees live Q&A tutorial sessions with lecturers where you can directly discuss any questions you have about the course content.

In addition, trainees have access to a class discussion forum (more on that below) that is monitored by one of our lecturers. This means you’ll always have a place you can ask about course content and know that you’ll be able to get a reply you can trust.

Classmates

As we just mentioned, you’ll have access to a class discussion forum. As well as being a place for questions about course content, this is a place where classmates can meet to discuss anything at all.

Everyone on the forum will be an exactly the same point in the course as you, so it’s a great place to exchange thoughts, explore ideas and generally have a supportive environment.

Finally, some courses have a lab practical element, this will also provide you with an opportunity to meet your classmates face-to-face and discuss your progress in the programme.

March 9th, 2017|